SATKON works across a wide range of industries. Our team has experience across all major industry segments. Below are some case examples of our industry-specific engagements.
Financial Services
One of the nation’s largest banks wanted to improve the productivity of its relationship managers and maximize cross-selling opportunities across lines of business. Satkon partnered with a major system integrator to plan and implement Salesforce CRM resulting in an on time project completion and significant ROI for the bank.
Healthcare
Helped a major health insurance company to transform its contact center by implementing the Pega BPM technology and staffing 100+ inbound customer service agents. Results: Reduced compliance errors, improved agent productivity and 75% reduction in training requirements.
Technology
SATKON partnered with a major web analytics software player to put together a “white-glove” customer support team for their premium product. The fast growing company needed support for their product and SATKON ramped up a team of 50+ resources within 30 days.
Manufacturing
Led the process and digital transformation of the order management cycle for a industrial equipment manufacturer – reduced freight cost by 15% and identified root causes for erroneous order entries. The project involved Lean based process improvement and significant enhancements to SAP and WMS systems.